No Telephone Service

I have ordered a telephone line together with ADSL service. About few weeks ago, I have discovered that my telephone service is down even though my ADSL service is still OK. I have log the fault via Telkom website but it was not solved the first time, however I just leave it as I don't want my ADSL to be cut off too (by any accident). After a while it has become very inconvenience without the phone service, so I log another fault and this time I have received a phone call about the fault which I have explained to the consultant who has agreed that there is a fault, however I have received a SMS saying it's tested ok later on. When I got home and test it again, it's still no tone (by the way, I have also tried replacing with the new ADSL spliter, new phone and even the new cables) so I rep**** with No and I have keep on receiving SMS saying it's resolved which I rep**** No. This is becoming irritating as obviously no one cares, secondly, we are wasting money and time by keep replying to the SMS and buying new phone/ spliter just to test it , when the service is not working as promised which by the way I have paid for!!! Telkom must really WAKE UP and fix my phone service!!!