NO TELEPHONE OR INTERNET SINCE 1ST JANUARY

We have a continuous problem with our phone and internet. We are lucky to have (very slow) internet for an entire week at a time then its out of order again - which I pay R1000 a month for? I reported a fault on the 2nd January - and followed up persistently (fault 102CTK030116) Saturday 16th Telkom sends an sms saying the problem is sorted - its not - my phone line is dead and I have no internet!! New fault logged - 43CTK160116 - I work from home and yet again have been unable to do my job since the beginning of January!! This is unacceptable!! Even when we do have internet its ridiculously slow and intermittent. This needs to be sorted ASAP!