No telephone or ADSL line for more than a month

I was notified per SMS on the 15th of July that Telkom identified a network outage that might be affecting my area. The phone and internet line was cut the same day. After one week I asked the lady at The Reds Mall to escalate it, after which she commented that I \Just need to wait". I reported the problem electronically on the 29th of July and it was also escalated by my service provider Axxess. After receiving a notification - no feedback or technical team phoned me. I again escalated the problem on the 11th and the 14th of Aug. No response!! But lo and behold - I did receive an invoice to pay them. I need my internet - it is crucial with children in secondary school and university. Other people in the area don't experience the same outage. This will probably also be answered with an apology by a computer with no further assistance. I need HELP!! """