NO TELEPHONE OR ADSL LINE FOR 9 DAYS

On the 11th of July at around 10 am I reported a fault on my Telkom line as my line was dead and I could not use my landline or ADSL line. I called the call centre on a daily basis until I was eventually given an escalation number (709786). On the 16th of July in the late afternoon the line was temporarily fixed but was cut again on the 17th of July. On the 18th of July after essentially having no landline or ADSL line for over a week I recalled the Telkom call centre and inquired about getting a temporary LTE modem. I was told this would be possible and that it could be done at any Telkom store. I proceeded to call the Telkom store in Rosebank just to confirm that what the call centre agent told me would be possible however no one answered the phone so I was forced to drive there. When I arrived at the store I extremely disappointed as the store was understaffed and by the time I spoke to one of the staff they told me that I was unable to get a temporary LTE modem and that I could buy one if I wanted. So my time and money was wasted. It is now the 20th (9 days later) and the line which is my 80 year old Granny's only means of communication has yet to be fixed.