No Telephone, No ADSL, loosing money daily

Here is my message thread with Telkom - please can someone tell me if this is acceptable - Hellopeter.com

My problems started 23 November, telkom fault ref 671CRK23117 and 155CRZ051217. These were partially fixed by the end of December. Again on the 31st December, the first fault reference, my phone and ADSL went down again, and the second reference a couple of days later. New fault references are 134CRK311217 and 180CRZ040118 and still have no phones, no adsl. I have had to buy three lots of data to be able to continue working, and who knows what my cell phone bill will be like. Please attend to this URGENTLY. I fully expect a refund for the periods of non service, and would (but know that it would never happen) demand that telkom refund me for all the costs of data and telephone calls. WED 15:20 Telkom Hi Gail, we humbly apologize for the delay. Please kindly note both fault *** and 134CRK311217 both been scheduled for an available technician to attend. ^Frank Gail When will this happen, I kist keep on getting messages that telkom are attending to the matter THURS 14:11 Telkom Hi Gail, Your faults are still with our dispatch department to get a tech to attend to your faults. ^Frank Gail Thanks for coming back to me Frank, but it doen't help me, after 19 days without internet this time, and not to count the previous month in December, I have now had to buy 4 x R600 data vouchers, and making the telephone calls by my cellphone is costing me a fortune also, this is urgent please. Why was a technician not appointed the first day????????????????? FRI 14:39 Gail hi Frank, still nothing from Telkom, what is happening, this is not acceptable. I really need my telephones and adsl to be working again SAT 08:09 Telkom Hi, we are so sorry for this, please note that this fault is awaiting a tech to attend to the fault. ^MB Gail it has been awaiting a tech since the 31st December??????????????????????????????????????????????????????????????????????? SUN 10:40 Telkom We are so sorry for this, our techs will call when attending to the fault. ^MB Gail WHEN, that is my biggest question????? I cannot afford any more daya this month, and have tonnes or work to do MON 11:05 Telkom HI Gail, We have escalated your fault to our assigners to get a tech to attend to attend to your line fault. ESCALATION REF NO : 19638 ^CC Seen by Telkom at Monday 11:05 MON 14:22 Gail Escalation urgent, unable to work, using tonnes of data and cellphone calls, you are costing me a fortune 11:47 Gail Still no contact from technician, when is this going to be sorted out.