No Telephone Lines for Over 3 Weeks

My restaurant has been without a telephone line for over 3 weeks now. As such we are unable to take telephone bookings, which make a large majority of our business, we are losing customers as they think we are not open, when they call our number the phone just rings and rings.<br> We reported the fault to Telkom on 12.10.2015, and have been calling them daily ever since to try get some action and get the line repaired. Each time we call, we are told that a the technician is being assigned to the fault. We have tried to talk to a supervisor, but they are always busy, and after two weeks are still waiting for one to call us back.<br> We even tried getting some action on Twitter @Telkomsa and got a few responses back that the fault has been escalated, but still nothing has been repaired.<br> We have had three fault reference numbers: 172CWZ121015