No telephone line or ADSL service for 5 days

Hasn't taken long for Telkom to mess up yet again. On Monday morning I noticed that both my fixed telephone line and the ADSL connection were unavailable. On Monday afternoon I logged a fault and on Tuesday evening was advised that it would be attended to shortly. It is now Friday and I still have not heard from anyone. I managed to contact the call center today and discovered that an engineer was dispatched, came on Wednesday, but no one bothered to inform that anyone was coming, so I wasn't on the premises. The engineer did not attempt to contact me and no note was left informing me that someone had attempted to come - they simply closed the fault and unassigned the engineer. Pathetic. I've been bounced between several agents today and as soon as I explain the situation my call is disconnected. I need the fault reopened and an engineer dispatched soonest...my partner works from home and depends on a working line. An ideally, this time, it may make sense to actually tell me that someone is coming. I would also like to report the technical support agent, Sanele, for blatantly disconnecting live chats whenever I give my details.