No telephone line for over a week

We have been logging faults, calling and emailing wherever possible for the past 8days to get a technician to go to my mothers home to fix the problem. The latest we have been told is that they do not send a technician out if there is only ONE fault in the area?! Seriously? This is disgusting. My mother is a pensioner, relying on her phone to chat with friends and let us know how she is doing. This is disgusting and pathetic. The worst is that its not the first time this has happened to us, why did I stay on with Telkom. Absolute poor service, its time to leave this "service" provider. DO NOT USE TELKOM