no telephone line for OVER A MONTH = LOSING BUSINESS!!!

GOOD DAY. OUR TELEPHONE LINES HAVE BEEN DEAD SINCE THE 18TH OF MARCH 2016. I AM WRITING THIS REVIEW AS I HAVE GIVEN UP ON TELKOM AND DON'T KNOW WHAT TO DO OR WHO TO TALK TO ANY MORE. I HAVE LOGGED MULTIPLE FAULTS AND SPOKE TO MULTIPLE CALL CENTER STAFF AND SUPERVISORS. I WAS PROMISED A TECHNICIAN WILL BE ON SITE THE SAME DAY EVERY TIME. THIS NEVER HAPPENED. OUT OF THE 11 FAULTS I LOGGED, 3 TECHNICIANS WAS ON SITE. THEY GOT AS FAR AS DETERMINING THAT A CABLE ON SITE NEEDS TO BE REPLACED BUT NOTHING HAS BEEN DONE ABOUT IT SO FAR. MY REGULAR CUSTOMERS ARE CONTACTING ME VIA EMAIL ASKING IF OUR BUSINESS HAS SHUT DOWN AS THEY HAVE NOT BEEN ABLE TO REACH US FOR WEEKS. THIS IS BEYOND UNACCEPTABLE AND I TRULY HOPE TELKOM CAN WAKE UP AND SORT THIS OUT SOON AS POSSIBLE. AT THIS STAGE MY BOSS WANTS TO TAKE THIS TO THE MEDIA AND I HOPE IT DOES NOT REACH THAT POINT