No telephone line for more than a month

<p>I had logged a call to Telkom on the 31 August. Ref 607cnk310816</p> <p> </p> <p>This was initially logged for intermediate internet access and then had come to the point that the telephone has completely stopped working</p> <p> </p> <p>In my communication with a number of assistants from telkom customer service(10210) i find that the call has been bouncing back and forth with the technical department and the cable department. </p> <p> </p> <p>when i logged onto telkom.co.za and checked the fault standing and the date and referrence of the fault was changed to 29 September which is incorrect!!! </p> <p> </p> <p>this call was logged more than a month ago and the service and they have provided regarding this call has been miserable. </p> <p> </p> <p>we have been incurring additional cost as we have no internet access and are still paying the internet provider. also we are paying for the line rental when there is no telephone line. This does not include the bill for cellphone usage. </p> <p> </p> <p>Telkom will only be fitting the bill for their costs, we have to cover additional costs which is a reason due to Telkom being complacent and inefficient in resolving tasks.</p> <p> </p> <p>I was told that the bulk fault would have been fixed by last friday 7 Oct but this has not changed or been updated. </p> <p> </p> <p>Telkom have advised to switched to a Fixed Line Look Alike but they have not confirmed if they will be embursing this or not - i would assume that this too will be coming out of our pocket?!</p> <p> </p> <p>this is poor from telkom and i am really considering asking the account holder to switch to a more efficient provider.</p> <p> </p> <p> </p>