IB
Ingrid B
1 reviews | Active since Sept 2015
13 Sept 2015, 10:05
No telephone line for 2 weeks
I reported a fault on the line on 1 sept and to date have had no feedback on this fault. Upon calling on a couple of occasions over the last two weeks I have been told there is no update it is with the technicians. This is unacceptable as I work from home and have been unable to do so. Who is going to compensate me for loss of income and come to think of it, what about a credit on the telkom bill???
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Telkom's replyOfficial
13 Sept 2015, 10:22Hello Ingriddbeer,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM145135
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM145135
Regards
Narriman
Telkom Social Media Team
Telkom's reply13 Sept 2015, 10:22
Official
Hello Ingriddbeer,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM145135
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM145135
Regards
Narriman
Telkom Social Media Team