No telephone line - 83CRZ191215 - ***

Hi, my parents phone line has been down since the 19th of December 2015. They are elderly and we can only get hold of them on the landline as they don't really know how to operate cellphones. They have to drive to a friends house to try and log the fault with Telkom from another landline and needless to say, they have to hold on for hours just to get through. They got this reference number 83CRZ191215 on the 19th of December 2015. When calling again on the 28th of December, they were told the lines were ******, new lines were put in and again it was ******. I don't have a landline to log this fault and I cannot afford to hold on, on a cellphone line to find out what is going on. Please attend to this urgently to get their line up and running again. You can call Dorothy on *** or Erna (daughter) on ***. The number in question is ***. Thank you!!