No Telephone Line!

My issue with Telkom started back in November 2016- For nearly a month, I had no telephone or adsl. I had made numerous calls, sent numerous emails and escalations when finally a tech came out to see what was the problem. A short while later, the line was temporally repaired. I was promised a permanent repair would soon take place. Almost a year later and absolutely nothing. Furthermore, I was never refunded for the 3+ weeks I paid for with no service!

Fast forward to September 2017. It has been about 2 weeks now and two different complaints/ reference numbers and yet no resolve to no telephone line at all.

How much more frustration should one endure? How many complaints before something actually happens?