No telephone line

Hi<br> <br> I had a Telkom line installed about 1 month ago, and it worked the day when they installed the line and never again since then.<br> <br> I have logged a query and have been waiting for 2 weeks for them to repair the line. Every time I call the call center, they are unable to assist and just tel me that it is with the technicians.<br> <br> I have received a bill from Telkom for R977, but have not had the benefit from from a line since it has been installed. How does this work!!!!!<br> <br> Telkom was very quick to install the line as it brings them new business, but as soon as I logged a fault they take forever to reply.<br> <br> The fault number is ***.<br> The escalation number is 774975<br> <br>