NO TELEPHONE FOR VLIENTS TO REACH US BECAUSE TELKOM SUSPENDED AND NOW CANCELLED OUR LINE- ***

I am a disgusted in the services received from Telkom!!! We are running a business without a telephone line, because Telkom cut our line IN January with no explanation. and now the telephone number is cancelled. our clients can't get hold of us.... we have been trying the cancel our ADSL line (ONLY) from the 12th January 2021, they send me a link and a list of requirement, which I send back to them on the 18th of January and we are still being billed for the ADSL line and an additional ADSL of our store that we closed 3 years ago. We've send so many emails to so many people, but nobody gets back to us we then gave up and paid the settlement amount on the 29th March 2021 just to get our phone line on and we were promised that it will be on within 2-3 days it is now 31 days since we paid and our line is still off. NO CLIENTS CAN REACH US, WE LOST SO MUCH BUSINESS BECAUSE OF THIS!!!!! can someone please explain to us if I we missing something ?? Telkom better get back to us today!!!! or we are sending this to media so that we can hear if the public can assist us with the answers we need, because we have contacted the relevant departments and nobody can give us the answers we need.