No telephone for almost a month

I was hoping that coming into the new year that my faith will be restored on our trusty Telkom.<br> <br> My telephone line was down from the 7th December and to date, I am a still offline. With no feedback and a promise of a supervisor to call me, I am still waiting.<br> <br> 25 days and counting. Hopefully I would get an answer other than \we will get back to you"on this lifetime. <br> <br> Escalation number 797398"""