No telephone for 8 days and no action

My telephone *(and ADSL) has been out of service for 8 days now. i cannot get Telkom to give me any answers as to when my issue will be attended to. i get false or made up updates every time i call them.<br> <br> I have escalated to team leaders several times with promises that someone will notify when and if a technician will ever attend to my issue. I am at the end of my tether, and unfortunately need my ADSL line, as I work from home. <br> <br> I do not know what else can be done......other than going to the Telkom box to wait for technician to arrive and beg him to fix my issue.