No telephone for 19 days

On Wed 3 March our ADSL Internet and two phone lines ceased to work. We logged a complaint online, via cellphone the next day and phoned the fault report telephone number and sat on the phone for ages to be told that someone would come. An Eskom technician phoned my cell no to say he would come but no-one came. <br> The next day, now Friday 6th March, we phoned them again and after about 25 minutes, someone answered and told us that it was a cable problem and we must be patient but it was an \area-wide problem"that they were working on. Well"