GK
Goolam K

1 reviews | Active since May 2013

29 Dec 2015, 13:11

NO TELEPHONE AND ADSL

I requested for my line to be transferred to my new place in November, This was done within a week by a technician requesting the move... I was then told there is an issue at exchange and the tech left. Over the course of the next 3 weeks until 15 December, 6 technicians came to resolve the line. Up to now I have no line. I call the call center and am told there is no space at the exchange but the technician tells me the line is working when he left. I am disgusted at this service. I have endless issues with telkom. and the non-caring attitude of the call center staff who pass me from department to department of people who can't help. Yet! when its time, the bill arrives with no issue and payment is expected on time all the time... this is getting ridiculous and I will not be <br> paying for services I am not receiving! I've already let it pass that Telkom still OWES ME R700.

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Replies (1)
Telkom
Telkom's reply29 Dec 2015, 16:02
Official
Hello GoolamK,

Thank you for making contact with us.

Please be assured that we have sent your query to the Fixed Line Team for further assistance, they will be in contact with you.

Your reference number: SM182201

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team