No telephone after more than a year

After requesting a telephone line from Telkom, in Feb 2014, stating that we have no cellphone reception in our area on the farm, Telkom provided us with a phone which works with a sim card. I clearly explained that we have no cellphone reception, and after consulting their system and maps, they assured me that the area is covered by Telkom towers. After numerous faults reported since Feb 2014, the phone is still not working. Our whole farm has burnt down in the meantime and we were unable to call for help. This week I have spoken to Bongelwa, Bonmy, Nokubonga, Kagiso and Gloria. I always just get a response that a technician will contact me. Nothing happens.<br>