No telephone & ADSL line service provided BUT still receiving bills

Since the Knysna Fire on teh 7th June 2017 Telkom has not restored the telephone and ADSL line to our property. We keep on receiving accounts for this service. I have completed a cancellation form on their website with no confirmation of them receiving it. I have sat in a queue for over a hour twice at their local offices just for them to advise me that i must send to another e-mail address my details - still no response. It is now over 3 months without telephone and internet and the bills keep on coming. I am not the only person - my neighbour who lost their whole house also keeps on receiving Telkom accounts.