NO TELEPHONE & ADSL LINE

I have had no Telkom and ADSL line since since the 17/10/2015. I have reported the fault numerous times. A technician came to my property on Thursday 22/10/2015 and he could not fix the fault. Every time I call Telkom I am given a different reason each call as to why my line is not repaired as yet. it is so frustrating. I have even left messages for the team leader to call me so I can have my problem resolved. (No body returns calls.) I have elderly parents who are on the property on their own during the day.