no tel service, internet available at snails pace

Telephone fault logged on 18 Aug. Phone totally dead. No response from Telkom. Escalations via internet get automatic response that the email will be responded to when they are attending it (?). Escalations by tel. also have no results. Meantime internet has slowed down so much that it can hardly be used. The connection is dropped several times per day. Cannot log a call for this, as the fault logging for the telephone has not been resolved. No possibility to go higher than call centre and manager who take or cannot take action.