no tel service, internet available at snails pace

In spite of fault logging on 18th August and subsequent escalations, the line was only restored on 10th September . From Telkom Social Media (Fridah) *** dated 31 August we heard zilch. <br> Telkom's call centre for service delivery is as slippery as an eel to deal with. You get sidelined with empty promises and vague talk and there is no way to get concrete answers and service.<br> Whereas the customer pays interest on overdue accounts, Telkom does not feel bound by the same rules. Customers do not get a refund for non existent service.<br> I have been unable to find copy of the contract between Telkom and myself to get clarity on these issues and on what my rights are.<br> Shocking experience.<br>