NO TECHNICIANS ON DUTY THIS WEEKEND

My Telkom line went dead on 24 December 2015 which caused my internet also to go down. I logged a fault on their website on the same day and followed up on 26 December 2015. I was informed that there are no technicians on duty this weekend and repairs will only take place from Monday. Is this for real? How can a telecommunication company not have technicians working when required? Or do they expect their customers just to wait until repairs are done on their time? It's time to move on from Telkom. Too many incidents of bad service.