SP
Samantha P
1 reviews | Active since Mar 2009
20 May 2016, 08:04
No technicians in area
<p>I reported my faulty ADSL line on the 15th May. I have since contacted the call center twice. I can give full marks to the online fault reporting and the call center but from there it is a bottomless pit. I was told a technician will get hold of me twice. I don't believe there are technicians out there! There is no use tracking my fault either through the call center or on line because the problem is with the technician. Telekom, you are only as strong as your weakest link and your technicians are letting you down. I rely on my line for work and have sacrificed 5 working days so far!</p>
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Replies (2)
Telkom's replyOfficial
23 May 2016, 17:08Hi perrys
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. May we please request to provide the affected number when possible. Please use the following e-mail address to relay the requested details: Email: *** or alternatively reply to this private HP post. Please include the reference number below in the subject field.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply23 May 2016, 17:08
Official
Hi perrys
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. May we please request to provide the affected number when possible. Please use the following e-mail address to relay the requested details: Email: *** or alternatively reply to this private HP post. Please include the reference number below in the subject field.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
SP
Samantha P's updateReviewer Update
29 May 2016, 13:05Hi Keagan
I still have no internet service. I was contacted once by a technician who wanted me to be home that morning Monday 23rd. I said I would make a plan to be home after 2 but I never heard another word from him again. I am desperate and am losing money (paying for Telkom for non service, paying for Netflix and paying someone else for Internet access so I can work). Please can you make this urgent and get a technician who works all day not mornings only to contact me.
Regards
SP
Samantha P's update29 May 2016, 13:05
Reviewer Update
Hi Keagan
I still have no internet service. I was contacted once by a technician who wanted me to be home that morning Monday 23rd. I said I would make a plan to be home after 2 but I never heard another word from him again. I am desperate and am losing money (paying for Telkom for non service, paying for Netflix and paying someone else for Internet access so I can work). Please can you make this urgent and get a technician who works all day not mornings only to contact me.
Regards