No technician to repair fibre line for over a week.

We have not had an active fibre line since 5 April. On 7 April we reported this fault, and were told that a technician will come out to repair whatever is wrong, causing us to not have an active line. We have phoned and followed up daily, and still the technician has not been here. We have been told 3 times that it has been escalated as "urgent" but clearly we understand the word "urgent" very different to Telkom.