CL
Charl L
1 reviews | Active since Dec 2015
10 Dec 2015, 09:21
No Technician to fix problem after almost a week
Both my landline and ADSL line went down on 04/12/2015 - logged the fault immediately #381CWK041215. It's almost a week now and no progress have been made. After multiple phone calls and forum PM's I still don't have an appointment for my line to be fixed. I work from home and not being able use the internet or make phone calls is seriously impacting on my business. This whole process is really frustrating.
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Telkom's replyOfficial
10 Dec 2015, 10:03Hello CG15,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM176894
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM176894
Regards
Narriman
Telkom Social Media Team
Best regards,
Telkom's reply10 Dec 2015, 10:03
Official
Hello CG15,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM176894
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM176894
Regards
Narriman
Telkom Social Media Team
Best regards,