TL
Theo L
1 reviews | Active since Apr 2014
12 Mar 2016, 12:19
No technician support after 3 weeks
Our phone line and adsl line has stopped working on the 20th of Feb 2016 and I have been waiting for a technician to come and inspect our line but everytime I call I'm told either they are working on the exchange or they have \too much work\" and can't send a technician. I have spoken with their telkom chat staff and I keep being told that my case is escalated but nothing happens and now I'm paying for a service that is not working and that is unacceptable. My fault log number is 70CTZ200216 "
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Telkom's replyOfficial
12 Mar 2016, 13:19Hello ShadowAOW,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM212249
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM212249
Regards
Luleka
Telkom Social Media Team
Telkom's reply12 Mar 2016, 13:19
Official
Hello ShadowAOW,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM212249
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM212249
Regards
Luleka
Telkom Social Media Team