NO TECHNICIAN SENT OUT TO REPAIR FAULT OF 5TH OCT

I am at the end of my tether now. I run an emergency service and since Telkom had system maintenance on the 3rd/4th October, we have been left with limited intermittent service. The light on the box goes off and we lose our lines. This happens every few minutes. I reported the fault on the morning of the 5th October and a technician came out on Tuesday (13th October) and said he could not fix the problem because he was not allowed to go in the \box". He said he would send someone suitably qualified. I then phoned into the faults department at Telkom only to be told the line was restored!! I told the call centre op that this was not true and he promised to send a \""red card\"" to the technical dept. I run the risk of losing clients because of this shoddy service and I am going to go to the consumer council to get out of my contract with Telkom. I demand that my service is restored immediately."""