AG
Andre G
1 reviews | Active since May 2011
22 Oct 2015, 15:01
No technician response for 3 weeks
I logged a fault on 04/10/2015. No service on my DSL line. After numerous phones calls to the call centre, remote trouble shooting did not help, 3 weeks later and I still haven't been contacted by a technician. How long could it take to get someone to come to my home to see what the problem is. Unacceptable.
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Telkom's replyOfficial
22 Oct 2015, 15:44Hello andrege32,
Thank you for making contact with us
This response serves as confirmation that your query has been received and feedback will be provided soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM160025
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and feedback will be provided soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM160025
Regards
Luleka
Telkom Social Media Team
Telkom's reply22 Oct 2015, 15:44
Official
Hello andrege32,
Thank you for making contact with us
This response serves as confirmation that your query has been received and feedback will be provided soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM160025
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and feedback will be provided soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM160025
Regards
Luleka
Telkom Social Media Team