1 reviews | Active since Mar 2013
No Technician on Fault Report
Telkom, you need to hire more staff or quicken your processes. My line has been down for over 2weeks now. I went to the Telkom store and they reported a fault and said someone will be in touch in 72 hours. No one was intouch. I went on to call Telkom again and the consultant told me the matter has been escalated and someone will be intouch. To my dismay days later they are asking me to rate their service and if the problem was resolved when NO ONE came to begin with !!! I desperately need my line up as it connects to my wifi which allows me to communicate efficiently with my clients, I'm losing money as each day passes. This kind of delay is the death of small businesses.<br> <br> PLEASE SEND A TECHNICIAN ASAP. <br> Line :***<br> Fault Number: 759CRK231115<br> Escalation Number: 789166<br> <br> I need my line up please.
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received. We will have the current issue investigated and provide suitable feedback as soon as possible.
Included below is the link to your report.
http://hellopeter.com/company-zone/update-response?report=***
***
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received. We will have the current issue investigated and provide suitable feedback as soon as possible.
Included below is the link to your report.
http://hellopeter.com/company-zone/update-response?report=***
***
Regards
Narriman
Telkom Social Media Team