No technician is coming out to repair shops phone

We are having a retail shop in the JHB CBD. Our shops POS and Credit/debit card machine is depending on a telephone line, as well as our customers to place orders. Our phone went out of order on the 24th of July, we reported it immediately to Telkom. up to date no technician has come out. We called almost every day , were given an escalation number , promised an other escalation, promised that a letter will be send to there manager and the installation department, told that a technician was appointed but failed to come out. This is not the first time that our phone is out of order, last year an other branch the phone was for 4 weeks out of order. WARNING TO OTHER BUSINESS OWNERS , DO NOT TAKE A TELKOM LINE , THERE ARE ALTERNATIVES !!!!!!<br> Bunch of typical useless locals, can't even repair an old fashioned copper telephone line anymore with there 30% pass rate.