No technician assigned, over a month of waiting

I logged a fault 486CRK221217 for Service ID ...0575. Your fault is in hand with our technical repair division. Please do not reply to this SMS. Telkom

This is the 5th SMS i have sent and everytime i call in to check if a technician has been assigned i am told that the fault needs to be escalated. My ADSL is the issue and they assign technicians who clearly do not know how to fix this matter. It seems as though i am paying for a aervice which i dont even use. Both MWEB and telkom seem blank cos one blames to other and I have to pay for this USELESS service. If this is not sorted by the end of the week you might as well cancel my contract.