No Technician assigned

My fault - 14ATK030416 was logged 17 days ago by Afrihost.<br> According to your fault tracker on line it is in progress - BY WHOM???<br> <br> According to a call center agent it has not been assigned to a technician yet <br> <br> I understand your lack of urgency is due to the fact that you don't care if we are connected or not<br> But i wonder if you will care once i stop paying my bills<br> <br> Almost a full month with no connectivity, what a joke! Get some one assigned, and get this fixes or send me a full refund for this month