No technician asigned after 96 hours

My ADSL stopped working more than four days ago. I logged a call on day one (after waiting for the call center to pick up the phone for more than 30min). Next day phoned again, again waited more than 30 min for my call to be answered - they told me I can only escalate it after 72 hours, no technician assigned yet, they blamed Telkom Benmore (Telkom blaming Telkom!). Next day phoned again, again waited more than 30 min for my call to be answered - they told me a according to their procedures a tehnician has to be appointed after 48 hours, but my only recourse is to escalate it, yet the could not tell me if this will even help, they blame their procedures (Telkom blaming Telkom procedures!). I escalated it to the supervisor, what a waste of time, more blaming and totally condescending attitude. Next day phoned again, still no progress, no technician, lets me wonder why I phoned 4 times to follow up. I am getting fiber from Vumatel, I am done with Telkom.