No technician and false advertising

Item: Telkom
Rating: 2
Author: Christine Y

After being told a technician would be here within three days to fix my Internet, I am still waiting almost two weeks later. I then got told to phone a technician after 5, but then get told that it is out of operating hours when the fixed voice over says 8am to 8pm. Can't help a customer, can't tell the time, can Telkom get any worse?

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Replies (1)

Telkom's replyOfficial

21 Apr 2015, 18:25

Hello Chrisy94,

We certainly understand and acknowledge why you wanted to bring this matter to our attention.

Be assured that your query has been escalated to the Technician Team for further assistance and we will revert back to you with feedback.

Your reference number is SM105546.

We sincerely apologise for the inconvenience caused.

Should you have any further queries, please e-mail us at ***.

Regards
Tebogo Mongale
Telkom Social Media Team

Telkom's reply21 Apr 2015, 18:25

Official