No Technician

Telkom is useless with their technicians. I have a Wi-Fi contract which I got on the 15/08/2015. I couldn't get signal. This was reported on the 20/08/2015 and the 21/08/2015 I got a phonecall to say a technician will come out. I am still waiting and when I phone in apparently they have contacted me, which they can't prove as no-one has contacted me. Also no FICA was done on me as I never had my utlity bill on me and my normal Telkom account is a box address. The lady answered the FICA questions them for me, so my address on my bill is incorrect, I refuse to give my address as this is Telkom error. The first month I got billed as paper and had to pay R17 for my statement, I never asked for paper statement but the debit order went off and no refund of R17! Seriourly Telkom this is not the first time I have had to fight you on this service delivery complaint. It took 3 months for my ADSL to get repaired.