No technical support for one month

On the 12th of June I reported that my Internet is not working. A fault number 93CWK120615 was lodged. I was advised that a technician will call me to arrange a visit to repair the issue. No technician called me and on the 19th I received a message that the fault was restored. (It was NOT restored!). <br> I lodged another request on the 23rd of June (Fault 478CWK230615). I was contacted and advised that a technician will contact me to repair the problem. To this day no technician has contacted me. I called the call centre again three times again. First time they promised that the technician is coming that day. Did not happen. Called again last week, where they told me they'll escalate the request. Called again yesterday, where Jacques told me that he'll ask his line manager to contact me. I'm still waiting. Short of 4 days I've not been without internet for the past month, while merrily paying for this service. I'm contemplating terminating my internet contract with them. I'm a really unhappy customer and appalled by Telkom's poor service.