No technical support despite promise of escalation

ADSL gadget was exchanged in February as it was hit by lightning. Technician pitched without appointment so I could not test installation. Instructions he left never connected. Difficulty to get call centre as technical department leaves at 4:45pm. Long story of months without connection but close to R600 withdrawn from my account monthly for non existent uncapped adsl. <br> I have tried again by sms and then repeated calls. On 4 September I was informed by call centre technical department the problem was \sync"and would be solved in 24 to 48 hours. No word. Have tried again until it was \""escalated\"" - twice - again to no avail. Instead I received twice sms asking me to rate the service to which I repeated I would never recommend Telkom (zero). I'm not looking to be made valued by call centre"