No Technical support and Very Bad Service

Yes it's Telkom, what can one say...<br> I'm paying for a 10mb line with uncapped ADSL. Had wonderful service for a month until TELKOM supposedly UPGRADED their exchange. Now i'm getting service of not even 3mb download speed with a latency of 2248ms to their own server in Rosebank. They are quick to charge you and demand payment for their supposedly superior service...bull ****. The funny part is that their IVR, when you phone them and have to select the option \FAULT LOGGING"is only a REQUEST and not a physical fault that you're logging according to a manager of the call center. I have been waiting for 3 days for a technician to contact me"