No technical support. 9 days and telkom is silent.

I have reported a faulty adsl line 9 days ago. After openserve agents was in the area and they obviously used my existing dsl twisted pair to fix someone else's adsl problems like before. My service provider has been escalating and escalating my case over and over and i have not even received 1 phonecall from telkom to give me feedback when openserve will fix their faulty line. I have had it now.