No Technical Service whatsoever

A fault was logged #687357 when my internet connection speed was recorded at 0.02 - 0.67Mmps. As I have a 4MB uncapped ADSL line, standard line speeds are anything from 3.4 - 3.8Mbps. After logging the fault and receiving no feedback I escalated the issue and received no feedback. at this stage I called through to the call centre and after being on hold for 27min I spoke with a person called Success, who after a further 12min offered me the explanation that even through I have a 4MB line I was not guaranteed to get that connection speed. I understand this, this is why on a 4mb line 3.4-3.8Mbps is acceptable Not 0.02 - 0.67Mbps. After receiving this feedback from me she was not able to assist me and said that she would send this through to Support who would promptly call me back... Guess what... No one has contacted me. This means for almost a week now I have had to run on a 3G connection which is VERY Expensive!<br> <br> I AM UTTERLY DISSAPPOINTED WITH TELKOM!!!