No technical feedback once fault is reported!

Telkom ADSL line wasn't working at 9am I reported it with somw difficulty not having ADSL as their website is not mobile browse friendly and their unnesesary gumph in the process even worse. Chat and all the other support stuff doesn't work at all, never has. Why do they still offer it??! Anyway ten minutes later I receive confirmation SMS with fault tracking number. That was more than twelve hiurs ago! No updates, no feedback and no estimated time of respinse or repair!! But I find out on Facebook that many othets in my area are down but Teljom website area fault checker states no problem in the area! <br> We are still waiting. It looks like the only people working at Telkom are their social media and marketing team pumping out more promises of better products and services. But all we want is better support.