No surprises here

It's been three weeks since I ordered my LTE. The only communication I've had is that which I initiated. No calls, no emails, no messages - nothing to indicate that something is wrong. As it turns out, the application is still in the "credit vetting stage" and has been since the start. Perhaps a system to flag overdue orders, Telkom?

Now, the call centre tells me they can't help because the application was made online - they had to send an email to the online sales team to "push the order though" - ie, do what they are supposed to do anyway by following up on existing orders.

I would never usually order anything from Telkom, given my past experiences, but unfortunately they're the only one with service in my area.