1 reviews | Active since Mar 2009
No surprise it's Telekom again
<p>No technical intervention to date. Three technical calls promising on site support but nothing.</p> <p> </p> <p> </p> <p><br /> <br /> <br /> <br />Feb 10, 2017<br />3 weeks ago<br />Telkom<br />2.4<br />Telecommunications<br /> <br />Telkom = How do you pay a service provider when there is no service<br />by c4 yrslf 8<br /> </p> <p><br />Feedback still pending - Warning: Don't deal with Telkom....huge mistake</p> <p>So the long and short is that I logged a query 8 days ago due to the fact that a long standing complaint has not been addressed. 8 days have passed and I am still yet to receive an answer from Telkom. I was initially told that my query would take 21 days, be that what it is I shrugged it off thinking what professional business would take 21 days to address a complaint. Surprise surprise....<br /></p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> Feb 9, 2017</p> <p>1 day ago</p> <p> </p> <p> </p> <p>Official private business reply:</p> <p>HI c4 yrslf</p> <p>We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.</p> <p>This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.</p> <p>Interaction Ref: AI **********</p> <p>Regards<br />keagan<br />Telkom Social Media Team</p> <p> </p> <p> </p> <p> </p> <p> Feb 10, 2017</p> <p>52 minutes ago</p> <p> </p> <p> </p> <p>Official private business reply:</p> <p> Dear customer,</p> <p>Please be advsied that we have requested our technical team to assist you further your case number is ********** 2 and feedback will follow.^IL</p> <p>Kind regards</p> <p>Ithabeleng</p> <p>Telkom Social Media team</p> <p> </p> <p><br />Absolutely shocking after service - Dirt poor signal but no concern from Telkom</p> <p>Purchased three contracts from Telkom over last year and half. Two voice and one lte amounting to 2500 per month. Made contact with Telkom a few months ago advising of the sudden drop in signal quality on voice and lte - it was up until mid 2016. No follow up was done. Technician Marvin calls after me complaining recently to HELP. Did not even sound helpful. In the interim lte device is continuously disconnecting and voice contracts barely work. Told by Telkom. That I need to wait 21 days for an answer even though the matter was raised in 2016 initially. Definitely does not look like Telkom appreciates their clients or the revenue they generate from clients. Tough lesson learnt but thought I would share my experience. Yes packages are decently priced but service and technology quality is pathetic.ref. ********** 4</p> <p> <br /></p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> Feb 3, 2017</p> <p>1 week ago</p> <p> </p> <p> </p> <p>Official private business reply:</p> <p>Good day,</p> <p>Thank you for making contact with us.</p> <p> Please be assured that this matter has been escalated to our Mobile Team. <br /> Your reference number is AI ********** .<br /> We apologise for any inconvenience caused.</p> <p> Kind regards,<br /> Ilhaam<br /> Telkom Social Media<br /> </p> <p> </p> <p> </p> <p> </p> <p> Feb 3, 2017</p> <p>6 days ago</p> <p> </p> <p> </p> <p>c4 yrslf:</p> <p>Hi ILhaam</p> <p> </p> <p>Kindly confirm the tat on a matter of this nature - must I wait 1 day, two days , 8weeks etc.</p> <p> </p> <p>Please be assured that this matter has been escalated to our Mobile Team. <br />Your reference number is AI ********** .<br />We apologise for any inconvenience caused.</p> <p> </p> <p> </p> <p> </p> <p> Feb 3, 2017</p> <p>6 days ago</p> <p> </p> <p> </p> <p>c4 yrslf:</p> <p>Please dont respond to matters to sooth the public eye. Rather call me or my wife and fix the matter.</p> <p> </p> <p> </p> <p> </p> <p> Feb 5, 2017</p> <p>4 days ago</p> <p> </p> <p> </p> <p>c4 yrslf:</p> <p>Still no confirmation of the time it would take to address my concerns or am I missing the answer to the question posed.</p> <p> </p> <p> </p> <p> </p> <p> Feb 6, 2017</p> <p>3 days ago</p> <p> </p> <p> </p> <p>c4 yrslf:</p> <p>Another day has passed.... no corrective action taken from Telkom....7 days since I logged the complaint.</p> <p> </p> <p> </p> <p> </p> <p> Feb 6, 2017</p> <p>3 days ago</p> <p> </p> <p> </p> <p>Official private business reply:</p> <p>Good Day</p> <p>Hope the message finds you well and apologies for the delayed response . This serves as notification that your LTE network case : ********** 4 is on a second level technical investigation , further correspondence will follow .</p> <p>Apologies for the delay experienced.</p> <p>Regards</p> <p>Social Media Team</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> Feb 6, 2017</p> <p>3 days ago</p> <p> </p> <p> </p> <p>c4 yrslf:</p> <p>HI there</p> <p> </p> <p>Your second level escalation is appreciated but means Greek to me if you cannot confirm how long the matter would take to resolve or for a technician to come out to my property!!!!</p> <p>Please answer my question????@@@###no bobodyislistening!!!!</p>