No Support / Service

I recently had the 4mb line package installed at home but from the first day it started giving me problems, first the red light on the router stayed on and after a hard battle with the useless customer help line I got it fixed on my own. today I saw my downstream shows 3008kbps and its suppose to be a 4095kbps and also the SNR margin on my line is 1.9db where normally its around 32db to 36db. I did a tracert in cmd..result 2-4 was timed out. 5-7 was normal avg ping of 19-25ms and 8 all the way down till it stopped timed out again. so if someone can help me who knows what they are doing instead of just eating and trying to reset ports, it would be much appreciated.<br> and just to be clear...there is NO way i'm paying for a broken service.