No support or tech after 2 months

I've logged a call in august with Telkom ref 769ctk240815<br> I've received two SMS's confirming that the call was logged but with two different ref numbers, one for 769ctk240815 and another one 770ctk240815<br> I phoned again after no response and escalated<br> I received Escalation number 741539 closed without me knowing it<br> I spoke to a Onele, who said he will reopen the call, but did not<br> The next day I spoke to a Monti<br> He said that Onele did not reopen the Escalation call<br> He opened another call Ref 756456. also closed, no phone call to me<br> I spoke to a Thelma Mhlakaza. She is a floor manager : no feedback<br> , I was advised to send a mail to [Email Removed]<br> I send mails on 1/10/2015 at 2:56, .<br> I send another one on the 5th at 7:56, again a no call/ feedback<br> I phoned again on the 12th to ask for feedback<br> I spoke to Solile and he said that the tech to who the last escalation call was assigned went to the exchange, found no problem and just closed the call. <br> .<br> Solile promised me that his manager, a Lance, will phone me back, well another day passed, and no feedback<br> I do have a third Escalation number: 761987,