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Gerhard B

1 reviews | Active since Dec 2017

26 Dec 2017, 08:22

No support or feedback on logged calls

I have a Telkom Mobile uncapped LTE-A subscription. The quality of my connection varies between 1 and 4 bars depending on weather and the time of the day. I logged a call with Telkom in August 2017. It is the 26th of Desember 2017 now and to date I have not received a single update from Telkom. Telkom is supposed to install an external antenna. When I phone in I am told there is no stock. The last update on this call was in October. They will also not allow me to upgrade my account to fibre. Now it's school holidays, the kids are home and hammering the little bit of internet I have, as a thanks for 3 cell phone contracts and a home Lte account Telkom have desided to throttle the lte speed due to fair usage policy. Thank you Telkom for treating me as a valued customer!

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GB
Gerhard B's update30 Apr 2018, 16:45
Reviewer Update
An update on my complaint reported. After logging the complaint on this forum Telkom responded that the matter was escalated to the relevant department and that someone would be in contact. To date I have not received a single phone to resolve my problem. About a month ago I finally had enough, I requested a cancelation. I had to send the cancelation 15 times as no one responded. I was finally contacted by a retentions agent to find out the reason for my cancelation. They then sent a technician to my home to test the connection. The feedback was that a report would be submitted and that someone would be in contact in one week. So 2 weeks later, still no word. I seems i will need to pay for a sub quality service, with no support.