No Support

We logged a call with Telkom to assist us our line is down, in last week they just closed our call and did not notify us that the call has been closed. We found out on Friday when we called again to follow up. We had to re-open a new call... we took the modem to mall of the south (Telkom) they said they cannot help us to test the modem. So we had to go to the glen where we were told the technician is not available to test and they cannot tell us when they will be on site to test... No one in Telkom call center can tell us what is wrong and what is going on. Some agents say no idea, other now say 7-14 working days. It's just getting ridiculous the more you call back and if you ask to speak to a senior person you are advised no. its been 7 days and it seems we are going for 21 days as per their communication.